Turquoise Marquis Silver Ring

Our Commitment to Customer Satisfaction

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy.

Eligibility for Returns

• Jewelry: You may return unworn and undamaged jewelry in its original packaging within 14 days of receiving your order.

Return Process

• Contact Us: Please contact us at megan@motimooncollective.com to initiate a return.

• Return Authorization: We will provide you with a return authorization number and instructions on how to ship your return.

• Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return arrives safely.

• Inspection: Once we receive your return, we will inspect the item to ensure it is in its original condition.

• Refund: If your return is approved, we will issue a refund to your original payment method within 7 business days.

Exceptions

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will gladly replace the item or issue a full refund, including shipping costs.

Contact Us

If you have any questions about our return & refund policy, please contact us at megan@motimooncollective.com

Thank you for shopping with Yantara Jewelry, a Moti Moon Collective brand!

Domestic Shipping

• Shipping Methods: We offer standard and expedited shipping options within the United States.

• Processing Time: Orders are typically processed within 1-3 business days.

• Shipping Time:

  • Standard Shipping: 3-7 business days

  • Expedited Shipping: 1-3 business days

• Shipping Costs: Shipping costs are calculated based on the weight and destination of your order. You can view the shipping cost at checkout before completing your purchase.

• Tracking: You will receive a tracking number via email once your order has shipped.

• Delivery: Most orders are delivered within the estimated timeframe, but please allow for potential delays due to unforeseen circumstances.

International Shipping

• Shipping Methods: We offer international shipping to select countries.

• Processing Time: Orders are typically processed within 1-3 business days.

• Shipping Time: International shipping times vary by destination country and customs processing. Please allow 7-21 business days for delivery.

• Shipping Costs: International shipping costs are calculated based on the weight and destination of your order. You can view the shipping cost at checkout before completing your purchase.

• Customs and Duties: The recipient is responsible for any customs duties, taxes, or fees imposed by their country.

• Tracking: Tracking information may be limited for international shipments depending on the destination country.

Additional Information

• Shipping Address: Please ensure your shipping address is accurate and complete to avoid delays or delivery issues.

• Order Changes: If you need to change your shipping address or order details after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

• Lost or Damaged Packages: If your package is lost or damaged in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order.

Contact Us

If you have any questions about our shipping policy, please contact us at megan@motimooncollective.com

Thank you for shopping with Yantara Jewelry, a Moti Moon Collective brand!